Terms of Service

1. Agreement and operator

These Terms of Service (“Terms”) are a legally binding agreement between the person or organization using GridCrew (“Customer,” “you,” or “your”) and Foto Master LLC (doing business as “GridCrew”). GridCrew includes our websites, hosted application, REST API, webhooks, documentation, and related services (collectively, the “Service”).

By creating an account, accepting an invitation, accessing the Service, or using it on behalf of an organization, you agree to these Terms. If you use GridCrew for an organization, you represent that you have authority to bind it. If you do not agree, do not use the Service.

2. Eligibility and accounts

You must be at least 18 years old and legally capable of entering into a contract. You must provide accurate account information, keep your credentials confidential, and promptly tell us about suspected unauthorized access. You are responsible for activity under your account except to the extent caused by our breach of these Terms.

An organization administrator may manage members, roles, boards, integrations, API keys, webhooks, and organization data. If your account is controlled by an organization, that organization may access, export, restrict, or remove content and access associated with its workspace.

3. The Service and early access

GridCrew provides collaborative work grids, typed fields, views, dashboards, updates, attachments, activity records, CSV workflows, APIs, and webhooks. We may improve, add, modify, or discontinue features. We will not label a feature as generally available if it is still planned or in early access.

Early-access features may be incomplete, change materially, or be unavailable. They are provided for evaluation and may have additional limits. We may impose reasonable technical safeguards or usage limits to protect the Service and its users.

4. Acceptable use

You may not use the Service to:

• break the law, infringe rights, or facilitate unlawful conduct;
• upload malware or content that is fraudulent, abusive, defamatory, exploitative, or unlawfully discriminatory;
• access another tenant, account, system, or data without permission;
• probe, scan, disrupt, overload, or bypass security, access controls, or usage protections;
• reverse engineer the Service except where the law expressly permits it;
• share API keys or webhook secrets publicly, resell access without written permission, or use automated access outside the documented API; or
• submit sensitive personal information, regulated health data, payment-card data, or other specially regulated data unless we have expressly agreed in writing to support it.

We may investigate suspected misuse and restrict or suspend access when reasonably necessary to protect users, third parties, or the Service.

5. Customer Data

“Customer Data” means information submitted to the Service by or for you, including boards, rows, values, updates, comments, attachments, integrations, and configuration. As between you and us, you retain your rights in Customer Data.

You grant us a limited, worldwide right to host, copy, process, transmit, display, and otherwise use Customer Data only as needed to provide, secure, support, and improve the Service; comply with law; and follow your lawful instructions. You represent that you have the permissions needed to submit Customer Data and instruct us to process it.

You are responsible for your data, workspace settings, exports, and the people and integrations you authorize. Our Privacy Policy explains how we process personal information.

6. API and webhooks

API keys and webhook signing secrets are credentials. You must store them securely, limit their distribution, rotate them after suspected exposure, and revoke access that is no longer required. You are responsible for applications and destinations connected to your workspace.

You must use the API and webhooks in accordance with the documentation, avoid harmful or excessive traffic, verify webhook signatures, and handle retries and duplicate events safely. We may revoke credentials or pause deliveries that threaten the Service or repeatedly fail.

7. Third-party services

You may choose to connect third-party services, such as Google sign-in or external webhook destinations. Your use of a third party is governed by its terms. We are not responsible for third-party services, and enabling an integration authorizes us to exchange the information needed to operate it.

8. Subscriptions, Paddle, and payment

When paid self-serve subscriptions launch, checkout will show the selected plan, price, currency, taxes, billing interval, renewal terms, and any trial before purchase. Subscriptions will renew automatically for the disclosed period until canceled. You authorize recurring charges through the payment method handled at checkout.

Paddle will act as our authorized reseller and Merchant of Record for self-serve orders. Paddle will process payment, applicable taxes, order-related support, cancellations, and returns. Your purchase transaction will also be subject to the Paddle Buyer Terms. GridCrew does not receive or store your full payment-card number.

You may cancel a self-serve subscription through the billing controls provided with your purchase or through Paddle buyer support. Unless the checkout terms or applicable law say otherwise, cancellation stops future renewal and access continues through the paid term. Refunds are governed by our Refund Policy, Paddle’s policies, and mandatory consumer law.

Taxes, foreign-exchange charges, and payment-provider fees may apply as disclosed at checkout. Enterprise order forms may contain different billing, service, or commercial terms and will control if they conflict with these Terms.

9. Ownership and feedback

We and our licensors own the Service, software, visual design, documentation, trademarks, and all related intellectual-property rights, excluding Customer Data. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your authorized subscription or access period.

If you provide feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction or obligation, provided we do not identify you publicly without permission.

10. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use reasonable care, use it only for the relationship, and disclose it only to people who need it and are bound by confidentiality duties. These obligations do not cover information that is public without breach, independently developed, rightfully received, or required to be disclosed by law.

11. Privacy and security

We maintain administrative, technical, and organizational safeguards designed to protect the Service. No system is completely secure, and you are responsible for configuring access appropriately and keeping credentials safe. See our Security page and Privacy Policy for more detail.

12. Suspension and termination

You may stop using GridCrew at any time. We may suspend or terminate access if you materially breach these Terms, create security or legal risk, fail to pay an amount due after notice, or use the Service in a way that could harm others. When practical, we will provide notice and an opportunity to cure.

After termination, your right to use the Service ends. Workspace administrators should export needed data before termination. We may delete or de-identify Customer Data after account closure, subject to legal obligations, backups, security needs, and any written agreement. Terms that by their nature should survive will survive, including payment, ownership, confidentiality, disclaimers, liability, and dispute terms.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SUITABLE FOR EVERY REGULATORY OR BUSINESS REQUIREMENT. NOTHING IN THESE TERMS EXCLUDES A WARRANTY OR RIGHT THAT CANNOT LAWFULLY BE EXCLUDED.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED THAT THEY WERE POSSIBLE.

EXCEPT FOR AMOUNTS THAT CANNOT LAWFULLY BE LIMITED, EACH PARTY’S AGGREGATE LIABILITY ARISING OUT OF THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR US$100 IF YOU USED ONLY A FREE SERVICE. These limits do not apply to your payment obligations, your infringement or misuse of our intellectual property, or your breach of the acceptable-use or confidentiality obligations.

15. Indemnity

If you use GridCrew for business purposes, you will defend and indemnify Foto Master LLC and its personnel against third-party claims and reasonable costs arising from your Customer Data, your unlawful use of the Service, or your material breach of these Terms. We will give prompt notice and reasonable cooperation, and you may control the defense so long as a settlement does not admit our fault or impose obligations on us without consent.

16. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules. Courts located in Delaware will have exclusive jurisdiction, except that either party may seek urgent injunctive relief in any competent court. If you are a consumer, mandatory protections and courts available under the laws where you live remain unaffected.

17. General

Neither party may assign these Terms without the other’s consent, except in connection with a merger, acquisition, reorganization, or sale of substantially all relevant assets. We are not liable for delay caused by events outside reasonable control. These Terms, together with referenced policies and any applicable order form, are the entire agreement about the Service. If a provision is unenforceable, the rest remains effective. Failure to enforce a term is not a waiver. Electronic notices and signatures are valid.

18. Changes to these Terms

We may update these Terms as the Service or law changes. We will post the revised version and update its effective date. If a change materially reduces your rights, we will provide reasonable notice through the Service or contact information associated with your account. Continued use after the effective date means you accept the updated Terms.

19. Contact

Legal and service notices may be sent to support@fotomaster.com or to: